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Number of Servers which
will need to be supported?
*including admin, backup, dedicated servers in the number.
Number of Domains in
total
on the servers?
*including resellers and non reseller that will need support solutions
Do you need Tech Support Solutions by Ticket System?
Yes
No
Do you need Web-based
Chat
Support Solutions?
Chats can be used for all levels of support and can run 24/7 or during specific times of day, as you choose. We can provide you with the necessary software and customize it for your individual needs.
Yes
No
Do you need Customer
Care
Solutions?
This is simply any work that is done by a hosting company that is not
technical.
for example billing, domain registration, domain transfer and name
server updates
etc.. all of the above are done by paperwork and not technical by
nature. We
have many departments and prefer to keep the tech staff doing technical
work and
the Customer Care staff doing what they do best, looking out for the
customers'
concerns about setup and payment for hosting.
Yes
No
Do you need Server
Administration Support?
This is support provided to you, the client of ServerSitters Inc. When the network operation center does not support or will take to too long to do installs, upgrades or changes, we can provide these services for you.
When the network operation center does not support or will take to too long to do installs, upgrades or changes, we can provide these services for you.
Examples
could be installing Helix server and using un-support directives in the
server conf files,
to PHP upgrades, etc.
You will have direct access to the Tier2 support engineers
of ServerSitters Inc.
Yes
No
Do you need Phone based
solutions?
Phones are a communication tool of support and customer care. Some companies like having phones and some do not. As for ServerSitters, we have decided to offer phone support to best serve you. We answer the phone as your company in a very friendly and relaxed way.
Yes
No
What is (or will be) your current platform(s) for hosting your
customers:
CPanel
Enism
Plesk
DSM (alabanza)
HSPc
H-Sphere
Windows platform
in-house built CMS
Other
Additional Information?
If we forgot a detail regarding what you need for service, please add that
here to
make sure we cover it all for you in this quote.
Thank you for requesting support and customer service solutions from
one of
North Americas #1 hosting support companies:
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