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Only looking for specific support solutions? Build your own support package here to suit your specific needs. You may pre-purchase blocks of tickets, chats and/or phone minutes to receive discounted rates. Each month your account renews at the package price for the number of incidents in your support block. Overage is billed at standard rates.
Helpdesk Support The foundation of our support services to you is our tier 1 technical support provided via helpdesk. Our tier 1 administrators can take on the burden of supporting your customers, freeing up your time for other tasks. Add any other service to our tier 1 helpdesk support and receive an additional 5% discount!
Live Chat Service Chats can be used for all levels of support and can run 24/7 or during specific times of day, as you choose. We can provide you with the necessary software and customize it for your individual needs.
Phone Support Phone support adds that "human touch" to your support services. Many times the ability to speak directly with someone regarding an issue can mean all the difference in keeping a customer or bringing in new business. Our friendly, 100% North Amercian phone support staff can make that difference for you.
Phone support without a tier 1 support contract is billed at a flat rate of $0.75 per minute. Please contact us to enquire about volume discounts. Server Monitoring Our Server Monitoring service allows us to keep a close eye on your hosting servers. We can minimize downtime and identify areas of need quickly and correct them efficiently. If you have a Tier 1 Support package with us, the cost is only $20 per month per server! Server Monitoring only pricing:
Tier 2 Support While Our Tier 1 support encompasses nearly all of the Tier 1 and 2 of other Support companies, some items are still classified as billable work. If you have a custom job that needs doing we can help you schedule the time and staff to make major corrections, migrate your clients to new hosting platforms, or upgrade modules and components. Please contact your Account Manager or our Sales team to discuss the costs of particular jobs.
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