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Sometimes what comes in the box just isn't enough. For everything from extra phone minutes to chats and custom work, the following items are sure to meet those additional needs.
Phone Minutes
Phone Minutes can be purchased in blocks of 5 hours, or 300 minutes. The more you require, the greater your savings.
| Base Minutes |
Pricing |
| 300 Minutes |
$175.00 ($0.58 Per minute) |
| 600 Minutes |
$325.00 ($0.54 Per minute) |
| 900 Minutes |
$450.00 ($0.50 Per minute) |
Chat Service
Chats can be used for all levels of support and can run 24/7 or during specific times of day, as you choose.
- $50 setup and registration fee
- Block of 50 chats per month - $200
- Unlimited chats per month - $750
Tier 2 Billing
Tier 2 Billing includes sign-ups, cancellations, and upgrades/downgrades. Billing support runs during business hours, which are Monday to Friday, 7AM to 4PM, EST.
- Per Thousand Domains - $200 per month
- Unlimited Billing - $1500 per month
Server Monitoring
Our Server Monitoring service allows us to keep a close eye on your hosting servers. We can minimize downtime and identify areas of need quickly and correct them efficiently. If you have a Tier 1 Support package with us, the cost is only $20 per month per server! Server Monitoring only pricing:
| Servers |
Pricing |
| 1-10 Servers |
$50 per month per server |
| 11-20 Servers |
$45 per month per server |
| 21+ Servers |
$40 per month per server |
Tier 2 Support
While Our Tier 1 support encompasses nearly all of the Tier 1 and 2 of other Support companies, some items are still classified as billable work. If you have a custom job that needs doing we can help you schedule the time and staff to make major corrections, migrate your clients to new hosting platforms, or upgrade modules and components. Please contact your Account Manager, or our Sales team to discuss the costs of particular jobs.
- Flat Rate Tier 2 Billable work - $50 per hour of work
- Free Quotes and Estimates on Billable Work
Click to read about our Migration options.
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Phone Support
Yes! We do have phone support for hosting companies. You can have a toll free number or direct dial number so customers can call for support. Our state of the art digital phone system can manage a queue of over 500 waiting customers. (We never want to have 500 waiting customers, but the switch can handle them).
Billing Support
Have our billing support department take care of your billing email, chat, and voice support questions, including:
- Escalated billing tickets
- Cancellations
- Domain registration administration
- Payment gateway administration
- Refund management
- Billing telephone calls
Additional billing add-on services include: Collections, customer retention services, custom jobs, manual order processing, and fraud patrol (human Fraud Verification service).
Administrative Services
In order to ensure that you are receiving the highest possible level of support, there is always a supervisor on duty to provide a point of contact between your and ServerSitters. In addition, Quality Assurance Specialists will monitor staff to confirm that pre-determined standards of service are being consistently met.
Chat or VoIP Support
Have VoIP (voice over IP) and text chat support for your website, so customers can talk with a support person live if they are on the Internet.
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