Only looking for specific web hosting support solutions? Build your own support package here to suit your specific needs. You may pre-purchase blocks of tickets, chats and/or phone minutes to receive discounted rates. Each month your account renews at the package price for the number of incidents in your support block. Your hosting support overage is then billed at standard rates and you are invoiced at the start of the next month for any overages the previous month. This method is used for all three types of outsourced web hosting support to include helpdesk support, telephone support, and live chat hosting support.
The foundation of our outsourced support services is our technical support provided via helpdesk. Our technicians take on the burden of supporting your customers, freeing up your time for other tasks. This allows you and your team to focus on sales, marketing, and building our hosting company while we work hand in hand with your clients. All of our technicians are trained Linux Experts and we’re capable of handling simple issues (can you send me my welcome letter) all the way up to some of the most difficult tasks (can you restore my site or perl module installation). It’s up to you just how much control you allow. For some clients we have full SSH access and we support their web hosting clients regardless of the technical requirement. However, others choose to restrict access and we work with their clients to provide first level triage and customer service.
Outsourced Helpdesk Support For Your Business
|Ticket Block||Base Rate|
|Tickets||$4.00 per ticket $4.50 per ticket for overage|
|500 tickets +||Please call for pricing|
Live Chat Service
Chats can be used for all levels of support and can run 24/7 or during specific times of day, as you choose. We can provide you with the necessary software and customize it for your individual needs.
|Chat Block||Base Rate|
|Chats||$4.00 per chat $4.50 per chat for overage|
|500 chats +||Please call for pricing|
Phone support adds that “human touch” to your support services. Many times the ability to speak directly with someone regarding an issue can mean all the difference in keeping a customer or bringing in new business. Our friendly, 100% North American phone support staff can make that difference for you.
|Minutes||$1.00 per minute, $1.25 per minute for overage|
|2000 minutes +||Please call for pricing|
Phone support without a tier 1 support contract is billed at a flat rate of $0.75 per minute. Please contact us to inquire about volume discounts.
Our Server Monitoring service allows us to keep a close eye on your hosting servers. We can minimize downtime and identify areas of need quickly and correct them efficiently. If you have a Tier 1 Support package with us, the cost is only $25 per month per server! Server Monitoring only pricing:
|5 – 10 Servers||$50 per month per server|
|11 – 20 Servers||$45 per month per server|
|21+ Servers||$40 per month per server|
Tier 2 Support
While Our Tier 1 support encompasses nearly all of the Tier 1 and 2 of other Support companies, some items are still classified as billable work. If you have a custom job that needs doing we can help you schedule the time and staff to make major corrections, migrate your clients to new hosting platforms, or upgrade modules and components. Please contact your Account Manager or our Sales team to discuss the costs of particular jobs.
- Flat Rate Tier 2 Billable work – $75 per hour of work
- Free Quotes and Estimates on Billable Work