* The pricing below is higher than most support plan pricing. Please contact us today for a free Custom Quote.
The foundation of our support services is our technical support provided via helpdesk. Our tier 1 administrators can take on the burden of supporting your customers and freeing up your time for other tasks. Server Sitters acts as your “first support responder” and we monitor your helpdesk closely to ensure fast response times.
We have a robust helpdesk monitoring solution in place that checks your helpdesk every 5 minutes for new requests. If new support requests are pending our technicians are dispatched immediately to your helpdesk to start the support process. We then login directly to your helpdesk, which ensures support is fully branded.
Helpdesk Support Pricing
|Ticket Block||Base Rate|
|Tickets||$4.99 per ticket, $5.99 per ticket for overage|
|500 tickets +||Please call for pricing|
What is Help Desk Support?
Help desk support is one of the most popular types of support provided by hosting companies. Most provide three options, which include phone, online chat and helpdesk support. Some clients prefer to pick up the phone and actually talk to a live person, while others just want to open a support ticket to ask their questions. With help desk support, your clients will gain easy access to your support team.
Why is Helpdesk Support Vital to your Business?
Without the best possible support for your clients, you may not keep them very long. The hosting industry is one of the most competitive industries on the planet and you need every competitive edge you can get.
Since most of the hosting companies online offer nearly the same type of hosting, they often separate themselves by providing better support than other companies. Server Sitters provides the perfect type of support for your hosting company with experiences professionals at an affordable price.
Does a Branded Help Desk Make a Difference?
The best part about outsourcing your help desk support is that you can still keep it branded under your company name. This is vital to your success because you want the support to appear as if it’s coming from your company, not a third-party.
Setting up your own in-house support team is very expensive and time consuming. Not only does the expense make it difficult to establish great in-house support, but the lack of experts also makes it hard. However, you can outsource your hosting support to our team of experts and we will make sure it’s completely branded with your company name.
Experienced and Reliable Help Desk Support
Server Sitters is a tried and proven outsource help desk support solution that provides you with a full team of knowledgeable Server Administrators. Our highly trained Server Administrators have years of experience in web hosting and we specialize in Cpanel, WHMCS, Kayako, Plesk, Ubersmith, and all flavors of Linux.
We focus our efforts on providing the best possible outsourced support solution to your clients under your brand to ensure professionalism. Please contact us today to speak with one of our highly trained Account Managers.