Helpdesk Support

The foundation of our support services is our technical support provided via helpdesk.  Our tier 1 administrators can take on the burden of supporting your customers and freeing up your time for other tasks.  Server Sitters acts as your “first support responder” and we monitor your helpdesk closely to ensure fast response times.  We have a robust helpdesk monitoring solution in place that checks your helpdesk every 5 minutes for new requests.  If new support requests are pending our technicians are dispatched immediately to your helpdesk to start the support process.  We then login directly to your helpdesk, which ensures support is fully branded.

Helpdesk Support Pricing

Ticket Block	Base Rate
Tickets	$4.00 per ticket$4.25 per ticket for overage
500 tickets +	Please call for pricing

 

Experienced and Reliable Help Desk Support

Server Sitters is a tried and proven outsource help desk support solution that provides you with a full team of knowledgeable Server Administrators.  Our highly trained Server Administrators have years of experience in web hosting and we specialize in Cpanel, WHMCS, Kayako, Plesk, Ubersmith, and all flavors of Linux.  We focus our efforts on providing the best possible outsourced support solution to your clients under your brand to ensure professionalism.  Please contact us today to speak with one of our highly trained Account Managers.

Server Sitters is an Outsourced Support provider. We provide outsourced support and specialize in hosting support for web hosting companies that require Helpdesk Support, Live Chat Support and/or Telephone Support Services.

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