ServerSitters can remove the burden of providing day-to-day technical support for your customers, allowing you to focus on building your business. We offer a variety of Tier 1 Technical Support solutions to best suit the individual needs of our clients. For example, if you have a large client base but minimal support requests, you may want to consider a per ticket model. If you prefer the stability of a per customer model, we can help you there as well.
Still unsure? ServerSitters was founded to provide hosting companies with a high quality, cost effective, North American support solution. As such, there are no language or cultural barriers for your customers when contacting our support specialists. With English as our first language, we will go a long way to sooth and retain customers who may already be frustrated. Our transparent service will have your customers feeling like they are speaking to an extension of your own company.
Total Solutions Packages
Are you looking for full tier support with all of our major services included? We have conveniently bundled these elements into a “Total Solutions” package, which means total savings for you!
*Monitoring free for 1 server, additional servers at $25.00 ea.
**Discount is off our base pricing of $4.00 per ticket, $4.00 per chat and $0.75 per phone minute – it is a preferred package rate.
***Plus total for servers monitored and any per incident overage (if applicable)
Custom Outsourced Hosting Support Plans
Looking for a more custom solution? build your own package with helpdesk support, live chats, phone support and other extra services from our other services area. Please contact us if you would like to inquire into our semi-annual or annual billing rates, or if you have any other package requests. We would be happy to provide a quote.
Our support process is based on the Classic Life Cycle Model. Using this method, you can rest assured that a thorough, efficient process will be followed to manage your servers and your customers.
Support Solutions Details
$300.00 – Any/All monthly services are included to meet your monthly minimum billing rate. We will provide you with a custom solution to ensure your needs are met and savings are maximized.
$50.00 maintenance fee per month (included in your minimum) which includes your access fees, telephone number, and other misc. costs.
Kayako, Perl Desk, Wonder Desk, or Custom Desks Supported.
Please let us know if you are using a different helpdesk solution. We will do our best to integrate our support with your existing systems to ease the transition for you and your customers.
Control Panels Supported
Cpanel, Alabanza, Navisite, Plesk, Helm, Hsphere, Ensim, Virtuozzo, Webmin, SolusVM