Competing in the hosting industry requires great technical support. There’s no better way to accelerate your growth in 2016 than adding a top outsourced technical support team to your hosting company. The right support will give you the ability to even the playing field with the competition.
Handling technical support on your own will not only drain your bank account, but also your time and energy. It’s not as easy as just hiring a guy with a little computer knowledge and letting him take a few phone calls or answer a few emails. You need a team of experts able to not only provide support to customers around-the-clock, but also handle any issues you may run into before they take your customer’s websites offline.
Without an excellent support team, you may never grow past a hobby business in the hosting industry. However, when you use the best outsources hosting support to provide excellent service and support, your customers will stick with you and you will be able to grow.
Growth Without Turnover
If you provide poor support or you don’t provide 24/7/365 support, you will deal with a ton of customer turnover in the hosting industry. This happens because you sign new customers, they get all set up, have an issue, contact support and find out it takes forever to get a small issue fixed. Then, they start looking for a better hosting company as they don’t ever want to deal with your support team again.
Growth requires new customer acquisitions and retaining current customers. By outsourcing your technical support to the experts, you will be able to retain more customers and really build your hosting business. No longer will you lose customers after just a few months because of a bad experience with the support team.
Consistently Great Support
Most hosting customers know they have plenty of options. They will not put up with downtime, slow load times or a lack of great support. You cannot afford to lose customers due to support because there are too many other hosting companies ready to scoop them up.
If you want to accelerate growth in 2016, you must provide consistently great support. For most smaller hosting companies, this is impossible as they simply cannot afford it. However, with outsourced hosting support, great support is very possible and affordable.
Hiring a full staff to support your customers every hour of every day is expensive. The worst part, if you don’t have many support tickets, you are paying people to wait. With outsource technical support you don’t pay anybody to wait. Instead, you pay for a monthly package including a specific number of tickets, live chats and minutes. Of course, you can upgrade whenever necessary, but you don’t have to pay anybody just to wait around for a ticket to come in.
There are many ways to grow your hosting company this year. You can invest in marketing, blog content, SEO and many other methods to drive more traffic to your website. However, if you don’t provide excellent technical support, your efforts will be wasted. Don’t waste your growth opportunities this year. Outsource your hosting support and accelerate your growth instead.
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