Supporting your hosting customers is one of the most important things you can do as a hosting company. However, this is also one of the most time-consuming tasks when you run a hosting company. With the help of Server Sitters, you will no longer have to worry about the time consumption of hosting support. Our team of professionals will take care of all of your support needs and provide you with many additional benefits.
Not only do you get professional support from industry-leading customer service representatives, but you also receive branded support with your company name. We provide support for your clients under your brand name, which means when we answer the phone or send an e-mail it always include your company name not ours. We make sure your clients only see your brand, so that you get all the benefits of incredible support without your clients knowing it’s coming from a third-party.
Benefits of Branded Support
Branded support for your hosting company provides many benefits. From 24/7 support all day, every day, to the use of your company name instead of ours, you’ll gain all the benefits you need to compete with larger hosting companies. Some of the benefits we provide include:
- Support provided all day and night, seven days a week – Our professional support staff provide your clients with the best possible support every hour of every day. We work around the clock, all year, to provide your clients with branded support from your hosting company.
- We use your HelpDesk system – We don’t answer your clients questions and queries through our own HelpDesk system. We answer them through your HelpDesk system to provide the best possible support under your brand name.
- Save your hard-earned cash – By using our outsourced hosting system, under your brand name, you won’t have to pay a full staff to provide hosting support your clients. This can literally save you thousands of dollars every single month.
- Flexible options and payment plans – Not only do we offer many different options to provide you with professional hosting support no matter the size of your company, but we also provide a flexible staff capable of adapting to your every need. After signing up, we will spend time working with you and studying your plans, service and support options to ensure your customers get exactly what they’re expecting and more.
By using a company capable of taking care of all your support needs, you can cut your costs by thousands. Not only do you save money, but you also get the professional support you need to compete with the larger hosting companies that dominate the market. When you’re just starting or you’re a smaller hosting company, you need all the help you can get.
You don’t want to lose new clients because you can’t keep up with the support request. This will only cost you time and money, which are the only resources you have, at the beginning. When you outsource the hosting support to a company with decades of experience and a knowledgeable staff, you gain all the benefits the larger hosting companies get with their own support staff.
The professionals at Server Sitters know exactly what you need and have been providing support to hosting companies for many years. Our overwhelming experience, friendly staff and branded support will provide the perfect alternative to hiring your own full-time support staff.
Since all of our hosting support options are branded to your company name, it will always look as if you’re providing the support to your clients. Not only does this save you time and money, but it also gives you a major benefit of using a hosting support team with all the experience necessary.
Our Promise to You
When you choose Server Sitters for your branded support needs, we promise to provide you with the right options to save you money and help you grow your company. By taking the support out of your hands and putting it in the hands of professionals, you free up necessary time to concentrate on marketing or take a much-needed vacation.
Our goal is to provide you with exactly what you need for your support. We provide understandable and fast support for your clients, which eliminates repeat calls and e-mails, while giving them a usable solution the first time. By adding us to your team, you’ll no longer have to worry about the support you provide your clients. Let us take care of everything and keep it consistent with your brand.