Competing in the hosting industry isn’t very easy these days. You have to have plenty of ingredients and expertise to provide superior hosting service or just service good enough to actually compete. There are many things to consider and providing excellent support is one of them.
You cannot really expect to compete on price or features. Just about every hosting company offers the same type of package and saving a few dollars a year isn’t going to give you an advantage. However, if you gain a reputation for excellent support, you may have a better chance of gaining a competitive advantage.
There are certain ways you can gain better support. Whether you choose to handle it in-house or save a ton of money by using outsourced technical support, you need to know what good support looks like. Here are a few of the things you need for great support.
Not only do you need a team with the ability to respond to customers fast, but you also need high-speed web servers. If your servers are slow, it could slow down your ability to provide support.
It’s important to make sure the company you choose for outsourced support uses high speed servers able to handle the job. They need to offer full performance monitoring with the ability to keep the speed as fast as possible.
Without speed, your support will struggle to become the best it can be. You need to make sure the company you outsource your support to can provide fast servers and fast response times.
The support team you choose has to have web servers with the best of the best security. A DDoS attack could take out the server and make providing support impossible. You have to make sure the company you outsource your support to has excellent security measures.
Imagine if your customers all saw their sites go down and couldn’t get help because your servers were not secured well. One hacking incident could cost you thousands of dollars. With the right support team, using the best security measures, this isn’t an issue you will have to worry about.
Ability to Offer Server Management, Too
When your support team offers server management as an additional service, you gain access to something even better. Without good server management, your support may become overloaded and the customer support may not be as good as it could be.
Having the same company manage your servers and handle your support will allow for better overall results. They will be able to keep your servers running smoothly and help to keep your customers happy. By proactively handling server issues before customers notice any type of problem, the support team won’t get overloaded.
There are several things that go into great support for any web hosting company. It’s best to outsource your hosting support and save plenty of cash. In addition, getting the best experts in the business to handle your support and your server management is vital to your success.