The hosting industry is one of the most competitive industries online today. A new web hosting company has to level the playing field. One of the best ways to do this is with outsourced hosting support.
For most new and small hosting companies, outsourcing the technical support is the only way to provide 24/7 support to customers. Without 24/7 support, it’s nearly impossible to find success in the hosting industry.
What Every Hosting Company Provides
Nearly every hosting company online today provides specific features and resources for those choosing a shared hosting package. Those include:
- Unlimited Bandwidth
- Unlimited Disk Space
- Unlimited Domain Hosting
- A Free Domain Name
- All the Top Blogging Tools
- And More!
Since just about every hosting company offers this type of package, it’s important to find a way to make your company unique. Why would a customer choose your smaller hosting company if they can get the same deal from a company with far better support?
The Death of 9-to-5 Hosting Support
With so many large players in the hosting industry providing 24/7 online chat, phone and email support, it’s nearly impossible to find success without it. If you offer support only during business hours, you stand out, but in a bad way. Support is one place where you can separate yourself with 24/7 support, fast response times and friendly people handling the support.
Getting all of this from experienced experts isn’t easy. However, it can be done, if you choose the right company for your outsourced hosting support. Finding the right company to provide your customers with support may not seem easy. However, a company with plenty of experience, friendly techs ready to help and the right system to provide 24/7 support through chat, email and over the phone, is the perfect choice.
What Happens if You Don’t Choose 24/7 Hosting Support?
Put yourself in the customer’s shoes and think about how you would feel if you needed help at 10pm, but couldn’t get it. Would you be happy? Would you struggle to sleep that night because you were not able to fix your website?
Your customers are going through this every single time they have an issue outside of regular business hours, unless you provide 24/7 hosting support. Without outsourcing your hosting support, this can be very expensive. Not only will you need to pay a staff to provide support, but you may also lose customers because your staff isn’t able to handle the volume.
Problems happen in the hosting industry and people contact the support line often. If they contact your support and have to wait more than just a few minutes to talk to somebody, they will begin to become irate. If this happens, they are very likely to review you online at one of the many hosting review sites. The review, however, won’t be very positive and won’t provide you with any help with selling more hosting packages.
Outsourced Hosting Support Helps Create Great Reviews
Even though somebody that has a great experience with the support team is less likely to post a review, when they do, it will be glowing. A great experience with hosting support can make or break your company. When your customers get a live person to talk or chat with quickly and they get the answer they need, they are likely to become very loyal.
When this happens, you can even set up your business to contact these people, via email, and ask for a review. This can provide you with plenty of great reviews, which can really help push your hosting company to the next level.
Hosting support is too important to the success of your hosting company to take it lightly. You need experts to help provide the absolute best hosting support, around the clock. Without deep pockets, you may not be able to put together a large enough staff with enough experience to really provide excellent 24/7 hosting support.
However, with the right outsourced hosting support, you can provide the right 24/7 technical support for your customers without the high cost. You will be able to use the experts of the company you choose and pass on their years of experience to your clients. This will not only level the playing field, but can also provide you with an advantage capable of creating loyal, lifetime customers.
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