Top 6 Reasons to Choose the Best Outsource Support Solution

Outsourced support from an industry leader, such as Server Sitters, makes a huge difference for your business. It needs to be white label support without any branding issues, but it needs to be more than just white label support. You need the right type of outsourced support solution to ensure you get the most out of your hosting company for your clients and for you.

Some of the top things to look for when choosing the best outsourced hosting support solution include:

24/7/365 Support

You’re not running a retail location. You’re running a hosting company and you need to be accessible every minute of every day, year-round. If you’re not, it can become a huge issue for clients. You need to be available when they need you, regardless of the time of day or the day of the week.

As a small hosting company, or even a larger company, this can be difficult. When you decide to use an outsourced hosting support solution, you want to choose one offering 24/7/365 support to your customers. This is the best way to make sure you have a chance to compete in the industry.

More than One Support Channel

Not every issue is urgent and not every customer wants to pick up the phone and call a support hotline. Some just need email support, while others will prefer online chat. The outsourced support you choose needs to offer multiple channels of support. Usually, this includes a helpdesk (email), phone support, live chat and even social media.

North American Based

Unless you’re serving a large number of clients in another country, a North American based support team is vital. Choosing one that’s cheaper, but in India or somewhere else overseas can cause a language barrier, along with many other issues. You want North American based support with a team fluent in English because it’s their first language, not their second.

Cost Effective Solution

The entire point of outsourcing your hosting support is to save money. When you do this, you need to choose a cost effective solution to give you a higher ROI than other options. You shouldn’t have to pay a ton of cash for monthly hosting support. Make sure you look for a cost effective option.

Experienced Company

Trusting a brand new outsourced hosting solution isn’t always a good idea. However, trusting a company with plenty of experience is a great idea. When the support team has a ton of experience and a proven reputation, you know you’re in good hands. This allows you to relax and handle your business, while the support team takes care of your customers.

High Employee Retention Level

When a hosting support company retains employees, they are usually happier and provide better support. You want to choose a company with a high employee retention rate to ensure you get the most out of your support. This is a bit unique to the industry, but some of the best companies have achieved a high employee retention rate.

When looking for the right outsourced support solution for your hosting company, make sure you take these six things into consideration.