Those individuals in this world making it their mission to do their best and help others are known as customer service agents. Some have compared these individuals to superheroes because they dedicate their life to helping others. When we look at fictional superheroes, there are several customer service lessons we can learn. Here are a few of the top lessons.
Always be on the Lookout – Spiderman
Spiderman believes in using his Spidey-sense to solve issues before they become issues. This can be your motto when providing customer service, too. It’s great when a customer has an issue, calls you and you fix the problem fast. However, it’s even better when you can solve their issue before it even happens.
The best way to do this is to make sure all channels of support are covered including the phone, text, chat, email and social media. If a problem starts to be the same from one customer to another, solve it for everybody, even if they haven’t called. Proactive support will make your company look great!
Always Stay Connected – Ironman
Staying connected matters and Iron Man’s suit will sync with his computer, no matter where he is. This is a huge benefit and something you can learn when providing customer service. Make sure it’s always available; 24/7/365.
When you provide support all the time, your customers don’t have to wait. If they suffer downtime, or an issue with their website, it can be fixed fast. This is a great way to ensure you’re providing excellent customer service.
Train Like There’s No Tomorrow – Batman
One of the best tools for any customer service agent is training. When you know everything there is to know about your product, you can provide excellent support for customers. Batman believes in training like there’s tomorrow and every customer service provider should, too.
Learn from every issue that crosses your desk and from every customer you serve. When you do this, you will become better each and every single day. The top support agents always learn from every issue and use that knowledge to help future customers.
Ask for Help – Nick Fury
Help is necessary in many circumstances and often, superheroes have had to battle together. When you know there will be more support needs, use occasional agents or increase your outsourced package to cover the increase in requests.
You can also ask for help when you don’t have the answers. Customers would rather you ask for help and get the answers than try to feed them false information.
It’s a Full Time Job – All Superheroes
No superhero says the job is part-time or seasonal. While you may have increases in support needs, it’s a full time job. Without providing support all of the time, your customers won’t have you at a moment’s notice to help. Make sure your 24/7 support is handled by full time support agents ready to help your customers quickly.
Outsourced Hosting Support for the Superhero Treatment
If you want to combine all of the lessons learned from superheroes into a great team of support agents, you need to outsource your hosting support. Experts will handle every call, ticket or chat to ensure your customers get the advice they need immediately. No matter the issue, it will be handled as fast as possible with knowledgeable agents taking care of your customers like superheroes saving innocent citizens from harm.
When you provide great support, customers will stick with you and recommend your services. Make sure you’re following the superhero advice above and give your customers what they need.