What should You Know about the cPanel and WHMCS Partnership?

A few years ago, cPanel and WHMCS joined powers to create a WebHost Manager and Control Panel like no other. Web hosts rely on great developers and tools to make their product special. CPanel and WHMCS combined powers to provide just this type of tool for web hosting companies.

What is cPanel & WHMCS?

CPanel & WHMCS is a control panel used for Linux operating system. It allows resellers, hosting companies and the end users to easily work within their hosting accounts through a web-based browser. CPanel was already quite helpful, but the addition of WHMCS (WebHost Manager Complete Solution) turbo-charged the control panel with provisions for billing, support, client management and new accounts.

Before these two web hosting heroes combined powers, they had to be used separately for the management of one account. This added more work for the end-user and the web hosting company. It also increased expenses and caused hosting companies to provide slower customer service.

When these two hosting industry giants decided to join forces, they created an easy to integrate solution for hosting providers. The partnership happened back in 2012 and has been going strong ever since.

The partnership gave cPanel, Inc. a financial stake in WHMCS Ltd. and gave WHMCS Ltd. access to the many resources cPanel, Inc. provides. Both companies are able to benefit from the expertise and “brain trust” provided from the personnel, as well. For the end user, this creates a better product from both individual platforms and makes it easier to manage a hosting account without as much work.

Questions about the Partnership

There have been some questions about the partnership over the past couple of years. Since the companies teamed up, it can be a bit confusing for those new to the industry or even some veterans to hosting. Here are some of the common questions about cPanel & WHMCS, along with the answers.

Why did they partner?

Since cPanel & WHM was already known as the clear #1 choice for a web hosting control panel, it just made sense for this partnership to be created. When the opportunity arose, it was easy to see how integrating cPanel & WHMCS made sense.

Will WHMCS still support their Automation Software?

This was a worry of many, but it’s nothing to be worried about. WHMCS still supports their other automation software.

How does this benefit users?

Some users struggled to see the benefits, but the expertise of both companies not only provides a better control panel, but also better support. The enhanced input and the collaboration of both companies provide more resources, as well.

Did the Partnership Change any of the WHMCS Management?

The CEO and lead developer stayed the same, even with the partnership. WHMCS still operates independently and remained structure the same. They still continue to expand the UK team, as well.

Does cPanel & WHM still support other billing solutions?

Even though WHMCS has become the preferred billing solution for cPanel, they still support alternative options. The team still works very closely with other billing system provides to give end users the choice.

Has the business relationship been working out between cPanel & WHMCS?

With any new partnership, there are things that must be worked out. Not all partnerships make it, either. However, the cPanel & WHMCS partnership is very strong, as both are committed to providing the best possible product and support for the end user.

Does cPanel provide direct support for WHMCS customers now?

WHMCS has a dedicated support team and provides experts to answer questions about their product. Even with this partnership, cPanel won’t be providing direct support to WHMCS customers. However, customers will still receive expert support from the WHMCS customer support team.

Many other questions have come up over the past few years. However, many hosting provides, resellers and end users are very happy with the way things have worked out with cPanel & WHMCS.

This partnership is very important to hosting companies, as they are able to offer a better product to the end user. With the integration of cPanel & WHMCS, hosting accounts are easier to manage, more support is provided and an overall better product.