The hosting industry isn’t an easy one to compete within. If you don’t have the right tools in place, you may struggle to really compete when it comes to offering VPS hosting. However, if you have the right tools, you may just become the next big hosting company to be acquired for millions of dollars by a larger company.
Whether you are just starting out, you’re very small or you’ve built your hosting company into a medium-sized endeavor, the right hosting support makes all the difference. If you want to compete as a VPS hosting provider, you need to outsource your hosting support to the top experts. Here are just a few reasons why outsourced hosting support is vital for those trying to compete in the VPS hosting arena.
VPS isn’t Cheap like Shared Hosting
Yes, in some cases, it’s possible to offer super cheap VPS hosting. However, when a customer decides they want to use a VPS hosting package you offer instead of a shared hosting package, they expect more. Not only do they expect faster load times, better overall performance, more resources and additional tools, but they also expect far better service and support.
If you offer both shared and VPS hosting you will probably have consistent support across both. However, your customers want to be treated as a priority when they pay more for hosting. With the right outsourced hosting support team, everybody gets treated like a VIP.
Price No Longer Matters
Those thinking they will compete with price and that is how they will win their VPS hosting customers might as well quit now. You cannot compete when it comes to price. You will either cheapen your company by trying to or you will offer value for the price you really want to charge.
Most website and blog owners will pay more for better service, support and overall hosting. When you offer more, price no longer matters, but you better have great technical support.
Online Reviews Will Kill You Fast
The number one complaint found in online reviews about hosting companies is the lack of support. Whether the support team is slow to respond, unable to fix the issue or simply doesn’t provide a good experience, customers will vent about you online.
It only takes a few reviews to kill your company, especially if you’re not very well-known yet. Instead of allowing bad online reviews to take you down, outsource your hosting support to the experts. This will help you gain high marks in the online review community and give you an edge over your competition.
There are several reasons why you need to outsource hosting support if you want to compete in the VPS hosting arena. This is a step up from cheap shared hosting and your customers will be far more serious about their websites. Make sure you offer great support and you will be well on your way to competing with other VPS hosting companies and growing your company to the next level.