The hosting industry is very competitive and if you want to make it to the top, you need to use call center outsourcing for your phone support. Handling telephone support in-house is very expensive and time consuming. You will need to employ an expert staff around the clock and provide the necessary equipment to handle large volumes of calls.
It’s unnecessary for any hosting company, small, medium or large, to create a call center in-house for telephone support. Finding the right hosting experts to handle the calls and paying them a decent wage will put a massive strain on your budget. Outsourcing your hosting support to a professional call center with industry experts provides a much better way.
What does Call Center Outsourcing Provides Hosting Businesses?
Outsourcing your technical support is an affordable way to even the playing field with larger hosting companies. Whether you’re just starting or you want to jump to the next level, hiring the right call center for hosting support can help you get there.
With call center outsourcing, you will gain the major benefits of more time, less cost and expertise. Hosting companies will also gain many other benefits, such as providing 24/7/365 hosting support and better uptime.
The best call centers for technical hosting support provide more than just phone support. You will also be able to use the call center for online chat support and email support. Of course, the support needs to be fully branded for your company or it’s not worth it.
A Few Differences Between the Top Call Centers
Some of the top call centers for technical support don’t provide what you really need. If you’re going to outsource your support, it’s important to get the best company for your specific needs. Make sure the call center you choose provides:
- 100% North American Support
- 24/7/365 Support
- Custom Branded Support
- Industry Experts
- Friendly Staff
- Incredible Reputation
If you want to outsource your phone support and the call center you choose doesn’t provide 100% North American support, your customers will run into language barriers.
The call center also needs to brand the support to match your company and provide support every hour, of every day. Anytime one of your customers has to wait, they will become irritated and may start searching for a new company to fulfill their hosting needs.
What Should You Avoid when Choosing a Call Center for Technical Support?
Outsourcing phone support to a call center can be scary. You won’t be in full control anymore and you could end up with poor support if you hire the wrong company. However, if you avoid a few specific things, you should be able to choose a great call center to handle your hosting support.
Make sure you don’t outsource your technical support to any companies with the follow:
- India or Philippines Based Call Centers – The savings isn’t worth the language barrier your customers will have to deal with.
- Provides Hosting Services – If the call center you choose for outsourcing support also sells hosting, you will be in direct competition with them. This isn’t something you want to deal with because it’s a huge conflict of interest.
- Doesn’t Offer 24/7/365 support – This is a hosting industry standard and if you don’t offer 24/7/365 phone support, you can’t compete.
- Charges higher rates for weekends and holidays – This is just bad practice and any call center that charges more for the weekends and holidays should be avoided.
Before you choose the call center you plan to outsource your technical support to, it’s necessary to understand what they provide. Some call centers will let you hear the call recordings your customers will hear before a live agent comes on the line, while others won’t. This shows full transparency, which you certainly deserve.
Why Server Sitters is the Right Choice for Call Center Outsourcing
If you’re searching for the best hosting support team for your company, Server Sitters is the right choice for you. We are the leading company in North American outsourced web hosting support including telephone, online chat, helpdesk and server monitoring.
Our team of hosting experts will provide the best possible support for your customers. We know how important technical support is to the success of your company and we want you to grow to the next level. If you’re ready to outsource your hosting support, contact our team of experts today to discuss call center outsources and what we provide.