Outsourcing – The Online Business Buzz Word Outsourcing has quickly taken over the online business world and for good reason. Many companies have tasks they need performed and outsourcing provides the process for getting these tasks completed. Maybe it’s due to a book that talks about working four hour work weeks or due to the …

Does Remote Support Provide any Significant Benefits? Remote support is a type of support that allows an IT technician to support customers by connecting to a remote computer from their console and work directly with the system. This is a very popular way for companies to better serve their clients and keep their systems running …

Call centers have been used for decades to provide customer service, support, telemarketing and many other services for businesses. Today, one of the most popular ways businesses use call centers is to provide technical support and customer service.  We primarily focus on technical support, however there are also virtual receptionist based services like Conversational.com.  Companies …