Monthly Archives: November 2016
Increasing tmp partition size on cPanel Server
As your server grows or you have some rather large tasks, you might find the default size of your /tmp partition to be too small, which can result in various errors from your services, the most common 4 being cPanel, Apache, LiteSpeed and MySQL. For example: [ERROR] mysqld: Can’t create/write to file ‘/tmp/zbLxFquF’ (Errcode: 28 …
Gmail flagging all of your mail as spam
If all of the email you send to gmail (google) addresses are getting flagged as spam, but your server is clean, and not on any other blacklists, then something to check is if you have IPv6 enabled in Exim, but not in your SPF record. In a cPanel update, they added the following option to …
Does the Customer Service Butterfly Effect Exist?
A hypothetical premise based on a chaos theory, the Customer Service Butterfly Effect may be theory or fact. It’s based on the idea of a tiny butterfly flapping its’ wings and causing weather patterns halfway across the world to change. Of course, when you put the words “customer service” in front of “butterfly effect” it …
Installing Thrive Tracker gives this error “Unknown error (ajax)”
When installing thrive, and you get to the page where it creates the database tables, this error may come up. The reason this happens is if you have your apache timeout set too low and it takes Thrive longer to create the databases, then apache is willing to wait for. To correct this, you need …
“Unable to find service node for web service” when deleting a domain in plesk
Occaisonally when deleting a domain from plesk, you can run into this error: Internal error: Unable to find service node for web service on domain with id=XX Is is caused by an inconsistency in the database. It can be fixed by updating the domain in the PSA database. The very first thing you need …
Top Help Desk Metrics
Watching your help desk metrics makes a difference. Your customers don’t want to be just another number found in the queue waiting forever for help. This makes a customer feel like they don’t matter, when they are the reason you’re in business in the first place. Excellent customer service mans you have to provide personal …
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