Outsourcing is a great way to gain time and get tasks accomplished for less. When you outsource support, however, you may end up making some mistakes along the way. Avoiding the most common mistakes will go a long way to providing great support and gaining all of the many benefits of outsourcing your hosting support. …

Often, hosting companies start by providing their own support. This may be done with a couple of employees while they are small. However, it doesn’t take much to outgrow the ability to fund and provide support around the clock. As most in the hosting industry know, if you don’t provide 24/7 support, you’ll struggle to …