Category Archives: Cpanel
RVSitebuilder DB connection problem
If a client is logging into their cpanel, and trying to launch RVSiteBuilder, but they are getting the following error: Cannot connect to DB, check your credentials, exiting ….. Sorry your request can not be processed now.Please contact your service provider. . This is not a user problem, but a RVSiteBuilder problem. Check the database …
cpanel mutliple sites on one IP Address
This is a sticky unsupported subject. By default you can have site’s with dedicated IP addresses, sites on “A” shared IP address, or you can have a site that has addon domains within the same account that shares the shared or dedicated IP for that account. However, we recently worked with a client and their …
Cpanel overwrites config files
Cpanel is a great control panel. However, one drawback is that configuration changes and/or customizations are often overwritten after every upgrade. In order to stop cpanel from overwriting your configuration files you must use the following file: vi /etc/cpanelsync.exclude The format for this file is one file per line. i.e. /etc/exim.conf Then save the file …
Cannot remove email account from cPanel
This can happen when switching the domain name on an account: Sorry, you do not have access to the domain domain.com Remove the following folders, if they exist: /home/user/mail/olddomain.com/xxx /home/etc/olddomain.com Locate and backup the following files: /home/user/.cpanel/ email_accounts.yaml email_accounts.cache Empty email_accounts.cache and edit email_accounts.yaml to remove the accounts/domain no longer required. If it still does …
Rebuild default virtual host
The following steps will rebuild the default virtual host within cPanel servers. You can edit the default host file via the following location: cd /var/cpanel/templates/apache2 Update the file vhost.default to your liking. Once the above is complete, run the following: /usr/local/cpanel/bin/build_apache_conf You will then need to update apache accordingly.
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