Monthly Archives: September 2016
10 Ways to Make Your 24/7 Support Successful
If you are going to provide hosting to customers, it’s vital that you have 24/7 support at their fingertips. Having excellent customer service is not only a good idea, it’s necessary to make it in the hosting world. Your business wouldn’t survive without great customer service and the better you excel at it, the more …
How to reset a password for CPVLabs
If you have forgotten your password to CPVLabs admin, you can reset it if you have access to your database. Login to your phpMyAdmin select the database used for CPVLabs Click on browse beside the user table Edit the “admin” user account replace the the password field with “21232f297a57a5a743894a0e4a801fc3” (without the quotes) The password is …
How to copy an existing wordpress to a new domain name
If you need to copy a wordpress site to a new domain, you can do so with the following steps. Download a copy of their document root from the source folder If they have a website on the destination folder already, create a backup of it. Either rename the folder to foldername.out and make …
Can you Really Perfect Your Live Chat Support?
Regardless of the industry you’re in, live chat support is a necessity for the online portion of your business. This is especially true for web hosting companies. With customer expectations skyrocketing, you need more than just average live chat support. Even with the best product on the market, you can lose customers due to bad …
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