Monthly Archives: January 2017
How to stop the upcp cron emails
Understanding How to Outsource Tech Support for Your Web Hosting Company
Part of opening your own web hosting company is setting up support for your customers. If you want to keep them around, you better offer 24/7 tech support from a team of people providing friendly, knowledgeable help. Leaving customers waiting or not solving their problems simply won’t fly in this highly competitive field. Why You …
Gaining a Better Understanding of Outsourced Hosting Support
When it comes to your hosting business nothing is more important than the support you provide. If you don’t give your customers enough support, it takes too long to provide it or you simply don’t provide support around the clock, you could be shutting down your business quickly. All of the big hosting companies offer …
How to fixed named.conf on cPanel
The named.conf file can become corrupted on occasion. It is rare, but it does happen. The fix is very simple. make a backup of your config with this command mv /etc/named.conf /etc/named.conf.bak Once you have created the backup, run this cPanel script to rebuild the config. /usr/local/cpanel/scripts/rebuilddnsconfig Then simply restart the named service. /etc/init.d/named …
Seven Deadly Sins of Providing Customer Support
Providing customer support for your hosting company, or any other company for that matter, is a tricky endeavor. You have to make sure you give the customer what he/she wants without delay. This isn’t always an easy task. Handling the support of a hosting company on your own may lead to many potential issues. Here’s …
Quick Tip: Delete all cPanel users .trash folder
The .trash folder in /home/$username/.trash contains any files that a user has deleted via their cpanel’s file manager. If your users are not clearing this out, it can start to eat up a lot of disk space on your server. If you want to empty every users .trash folder, simply run this command. find …
How to Easily Optimize your Call Queue
Handling support over the phone isn’t easy. You have to be organized and on top of things or your customers will end up waiting on hold for what seems like an eternity. This doesn’t help your business, but with an optimized call queue, you won’t have anything to worry about. Call centers now use specific …
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