Category Archives: Hosting
MySQL database exists on the server, but does not show up in the cPanel
This has been rare, but I have seen it a few times lately. A customer asked why their database was missing in their cpanel. Their site was still able to access the database however, and when I looked in /var/lib/mysql the database still showed up there. The reason for this is that the database mapping …
Options FollowSymLinks and SymLinksIfOwnerMatch are both off, so the RewriteRule directive is also forbidden due to its similar ability to circumvent directory restrictions
If your server is set with both FollowSymLinks and SymLinksIfOwnerMatch off, then rewrite rules will stop working, and cause a 403 forbidden error message. You’ll also see something like this in your apache error log. [rewrite:error] [pid 19455] [client 127.0.0.1:55311] AH00670: Options FollowSymLinks and SymLinksIfOwnerMatch are both off, so the RewriteRule directive is also forbidden …
Fixing permission on /tmp
If you have services that are not running, be sure one of the things you check are permissions on /tmp. If the permissions on /tmp are set incorrectly, many services will fail to run properly. To check permissions, run this command: /var/lib/mysql]# ls -l / | grep tmp You should get an output like this: …
Missing account on the “List Accounts” in the WHM on a cPanel server
If you have a domain that you know is on a server, but for some reason, when you click on List Accounts in the WHM, it does not show up, check the following locations to make sure the domain exists in them all. /etc/trueuserdomains /etc/userdomains /var/cpanel/users/USERNAME (replace USERNAME with their cpanel username) /etc/httpd/conf/httpd.conf or …
Custom changes to the FTP server in cPanel are not saving
There used to be a time, where you could just make a change in the pure-ftp or proftp config files, and that would be the end of it. However, later versions of cPanel will now overwrite these custom changes with default settings. If you wish to make custom changes, and not have them overwritten by …
How to change the document root of a cPanel website
If you want to change the document root to a site on your server, you will need to have root access to the server via SSH command line. This is not something that can be done via the WHM or cPanel. Open the following file in your favorite editor /var/cpanel/userdata/USERNAME/DOMAIN.COM (replace username and domain.com with …
Increasing tmp partition size on cPanel Server
As your server grows or you have some rather large tasks, you might find the default size of your /tmp partition to be too small, which can result in various errors from your services, the most common 4 being cPanel, Apache, LiteSpeed and MySQL. For example: [ERROR] mysqld: Can’t create/write to file ‘/tmp/zbLxFquF’ (Errcode: 28 …
Installing Thrive Tracker gives this error “Unknown error (ajax)”
When installing thrive, and you get to the page where it creates the database tables, this error may come up. The reason this happens is if you have your apache timeout set too low and it takes Thrive longer to create the databases, then apache is willing to wait for. To correct this, you need …
“Unable to find service node for web service” when deleting a domain in plesk
Occaisonally when deleting a domain from plesk, you can run into this error: Internal error: Unable to find service node for web service on domain with id=XX Is is caused by an inconsistency in the database. It can be fixed by updating the domain in the PSA database. The very first thing you need …
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