Outsourcing – The Online Business Buzz Word Outsourcing has quickly taken over the online business world and for good reason. Many companies have tasks they need performed and outsourcing provides the process for getting these tasks completed. Maybe it’s due to a book that talks about working four hour work weeks or due to the …

Does Remote Support Provide any Significant Benefits? Remote support is a type of support that allows an IT technician to support customers by connecting to a remote computer from their console and work directly with the system. This is a very popular way for companies to better serve their clients and keep their systems running …

Call centers have been used for decades to provide customer service, support, telemarketing and many other services for businesses. Today, one of the most popular ways businesses use call centers is to provide technical support and customer service.  We primarily focus on technical support, however there are also virtual receptionist based services like Conversational.com.  Companies …

The hosting industry is very competitive and if you want to make it to the top, you need to use call center outsourcing for your phone support. Handling telephone support in-house is very expensive and time consuming. You will need to employ an expert staff around the clock and provide the necessary equipment to handle …

What are the Pros and Cons of Outsourcing Hosting Support? Every hosting company has to provide the highest quality support possible. Since this is one of the most competitive online industries, support is one of the ways great companies separate themselves from lesser companies. Before you choose the best way to provide support to your …

What is Business Process Outsourcing? Business Process Outsourcing or BPO is the contracting of certain business tasks to a third-party provider. Typically, this type of outsourcing is used to help save money. Sometimes it can also be used when a company needs a specific service, but doesn’t want to maintain that service in-house. BPO services …

Outsourcing is defined as the process of obtaining goods or services from a supplier outside of the internal source. Many companies outsource a number of processes, such as manufacturing, content writing, customer service, support, marketing and more. The roots of outsourcing date back to the earliest times of business. Many of the first manufacturing companies …

Running a hosting business or any type of business requiring support can become very expensive fast. With call center outsourcing, you won’t need to hire and pay a full staff of representatives to answer the phones. It’s important to provide quality service and support for your customers, but you can’t go broke in the process. …