Category Archives: Outsourced Support
Advantages and Disadvantages of Outsourcing Technical Support
Technical support can be quite tricky. You need to provide support to your clients 24/7, which means you either spend a ton of money staffing a call center or you outsource the support to a third party. Of course, there’s more that must go into this decision than just the cost. There are several advantages …
Why Should you Outsource Your Hosting Infrastructure and Support?
When you go into business for yourself, you realize very quickly that it’s a balancing act between providing excellent service/products and keeping costs down. This is just part of business and becomes even more evident when the economy isn’t exactly strong. If you run a hosting business or have a need for a datacenter, one …
Outsourced Hosting Support vs. In-House Hosting Support
There are many things to consider when you run a hosting company. Support is a vital part of your company. You may need to decide between outsourced hosting support and in-house hosting support. Both have advantages and disadvantages. Here’s a comparison of both. Cost Since many smaller hosting companies are concerned about cost, it’s the …
Avoid Outages and Performance Issues with Expert Server Monitoring
A data center plays a number of roles and one of them is to make sure the servers can perform at the highest possible level. The right server monitoring can male all the difference. If you run a hosting company or you have servers you need monitored, you need an expert. Trusting Remote Server Monitoring …
What Attributes Should You Look for in Outsourced Hosting Support?
Finding the right company for outsourced hosting support is very important. Since hosting support is one of the areas you cannot skimp on, you must get the best possible support. This all starts with choosing the right company to handle your support and the right server administrator. There are many factors to consider. Here are …
Leveling the Playing Field with Outsourced Hosting Support
The hosting industry is one of the most competitive industries online today. A new web hosting company has to level the playing field. One of the best ways to do this is with outsourced hosting support. For most new and small hosting companies, outsourcing the technical support is the only way to provide 24/7 support …
Does Your Shared Hosting Business Need 24/7 Outsourced Hosting Support?
Achieving success in the hosting industry isn’t always easy, especially if all you offer is shared hosting. Since the shared hosting sector of the industry is massive, you must separate yourself with amazing customer service and support. With the right 24/7 outsourced hosting support, you might be able to compete with the bigger companies. Why …
HostingCon 2014 Enjoying The Heat in Miami
Serversitters 100% North American Support Solutions Provider Serversitters Delivers on Quality, Efficiency, Flexibility, Experience and Value On June 16th, 2014 thousands of Hosting Companies, Data Centers, Solutions Providers and Software Developers gathered in Miami Beach for the 10th annual HostingCon – the Premier event in Web Hosting. Server Sitters was pleased to be among the …
Live Chat Increases Sales and Conversions for Online Businesses
The live chat option has become one of the most popular for many types of businesses. Whether the business uses the live chat option to provide support or to answer questions from potential customers, it can increase both conversions and sales for many reasons. Customers love the live chat option for many reasons. Today, we …
Kayako Staff count exceeded. (11 > 10) Error
This was a pretty difficult task to resolve and it requires a bit of mySQL work. A new support client started up and they had enough licenses for their current users. However, after we added some of our users it pushed their license over their limit and everything locked up. Kayako – Why would you …
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