Category Archives: Customer Service
Top Ways to Build Customer Loyalty
Customer loyalty is important to all companies. With the competition found in the hosting industry, you better have ways to build loyalty in place. If you don’t, you could be marketing to replace customers leaving instead of adding to your customer base. Loyalty will lead to repeat business, upgrades and so much more. In addition, …
How to Deliver Excellent Support to Your Customers
Competing in the hosting industry isn’t very easy these days. You have to have plenty of ingredients and expertise to provide superior hosting service or just service good enough to actually compete. There are many things to consider and providing excellent support is one of them. You cannot really expect to compete on price or …
Top Customer Service Lessons Learned from Superheroes
Those individuals in this world making it their mission to do their best and help others are known as customer service agents. Some have compared these individuals to superheroes because they dedicate their life to helping others. When we look at fictional superheroes, there are several customer service lessons we can learn. Here are a …
How can You Thank Loyal Customers?
It’s far less expensive and easier to keep a customer than it is to find a new one. Loyal customers are very important in the web hosting industry. Even just a 5% increase in loyal customers can lead to more than 85% more profits. Here are a few stats to consider: An existing customer is …
7 Top Factors Having a Negative Impact on Customer Service Quality
Most businesses work hard to provide excellent customer service. If you run a smaller business, this may be one of the few ways you actually gain a competitive edge. It’s important to understand what might have a negative effect on the quality of your customer service. Here’s a look at seven factors that could be …
Why Does Customer Service Matter to Your Business?
It’s not hard to find information about how to make your customer service great. However, you may be wondering why it even matters. Does customer service really matter that much to the success of your business? Figuring out the answer to this question will help to provide the necessary motivation for great customer service in …
Does Customer Service Really Affect Your Bottom Line?
After you’ve spent the cash to outsource your hosting support, you may be wondering how important customer service really is to your company. While it’s easy to see the amount you’re spending have an effect on your bottom line, is this investment providing positive gains? Customer service can have a positive or negative effect on …
What do Customers Really Want from a Hosting Company?
As a web hosting company, it’s vital for you to understand what customers really want. You may think it’s all about loading each package with a ton of features, but the customer may have something else to say. Here’s a quick look at what customers really want from web hosting companies. Reliable Service The absolute …
5 Tips for Happier Hosting Customers
As a hosting company, you need to keep your customers happy. If they become irritated with your support or service, they have too many other choices to stick around. Losing customers can take your business down faster than just about anything else. It may not seem like a big deal if you have new customers …
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