Category Archives: Outsourced Support
How to Thrill Your Customers & Make them Buy More
Have you spent more time trying to find new customers than thrilling your current customers? It doesn’t help much if you’re just replacing current customers with new customers. Instead, you need to have a focus on thrilling current customers to ensure they stay with you and even buy more from you. Many businesses spend far …
Why is Live Chat a Necessity on Your Website?
We live in an age of instant everything and when a customer needs support, they want it fast. Emailing is great, but usually means the customer has to wait at least a day to get a response. Calling a support hotline offers a more instant approach, but not everybody enjoys picking up the phone, waiting …
Top 6 Reasons to Choose the Best Outsource Support Solution
Outsourced support from an industry leader, such as Server Sitters, makes a huge difference for your business. It needs to be white label support without any branding issues, but it needs to be more than just white label support. You need the right type of outsourced support solution to ensure you get the most out …
Which Help Desk Metrics are Most Important?
The last thing any customer want is to feel like a number in line waiting for help. When somebody has to wait for help, they don’t feel important and they feel like you simply don’t care if they stay a customer or leave your hosting company. Offering great customer support means you have to pay …
Customer Service: A Key Advantage for Good Hosting Companies
Hosting is such a competitive industry that both small and large companies have to take advantage of any competitive advantage they can. With companies offering shared hosting for as little as $1 per month, it’s not really possible to compete on price anymore. However, this may not matter much as many experts predict that price …
5 Keys to Running your Web Hosting Company
When you decide to go into business as a web hosting service provider, you’re embarking on a very competitive journey. Becoming a major player may not be your goal. Maybe you just want to carve out enough of the market for yourself to create an above average income. Regardless of your income goals, there are …
Is your IT Admin Stressed Out?
The average IT admin displays many physical characteristics, such as hair loss, pale skin and dark clothing. This seems to be a bit of an industry trend, but why. Why does the IT staff have these specific characteristics? Choosing IT as a career path is quite different than many other choices. Yes, it’s rewarding and …
Choosing the Best Online Helpdesk for Your Company
An online helpdesk is vital in the process of providing support for many different types of companies. Web hosting companies use online helpdesks to field issues from clients by priority. With the right online helpdesk, you can provide better customer support. With the right online helpdesk, it’s easier to manage conversations with your clients. You …
4 Top Tips for IT Monitoring for Small Businesses
As a small business, the right IT monitoring makes a huge difference. You may not have the budget to support an in-house staff, but you should still be able to fully monitor everything. With the right IT monitoring, you will be able to keep track of software installations, your server needs, hard drive space and …
Accelerate Growth in 2016 with Outsourced Technical Support
Competing in the hosting industry requires great technical support. There’s no better way to accelerate your growth in 2016 than adding a top outsourced technical support team to your hosting company. The right support will give you the ability to even the playing field with the competition. Handling technical support on your own will not …
- English Support
- 24/7 x 365
- Branded Support
- Reduced Overhead
- Linux Experts
- Friendly Staff
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