Outsource Support Blog

Hello and welcome to the ServerSitters Blog. We are in the business of providing unparallelled outsourced technical support solutions to web hosting companies. With our North American roots we provide 100% home-based, English-speaking outsourced support from technicians and staff with years of experience in the IT and customer service industries.

Our vision is to be the industry’s number one supplier of tier-based support and customer service. To achieve our goals, we strive with unmatched commitment and dedication to supply our clients with only the highest quality support solutions. We continuously work to develop new service innovations and to find ways we can improve existing services for our clients. Whatever your support needs, you can rely on us to get the job done right.

Here at ServerSitters, we specialize in web hosting support for companies of all sizes. As such, we are capable of providing a broad range of services to meet the individual needs of our clients. Our first tier hosting administrators can remove the burden of day-to-day maintenance from your Systems Administrator, while also answering and resolving a wide gamut of end user technical issues. ServerSitters’ tier two administrators will tackle even the most complex server issues through years of experience and training. We can administer both Linux and Windows servers operating across a variety of platforms. Let us know what you require, and we will build the right solution for you.

In keeping with our vision at ServerSitters, we combine high quality technical support with superior support tools and a state-of-the-art digital telephone system. In addition to our technical team, we have customer service agents who will answer your phones, provide real-time on-line chat solutions, and have dedicated billing administrators who can fulfil your billing service needs. These are just a few more ways we help our clients reduce overall support costs, maximize profitability, and maximize customer loyalty via our superior technical support and customer service.

Server Sitters is an Outsourced Support provider. We provide outsourced support and specialize in hosting support for web hosting companies that require Helpdesk Support, Live Chat Support and/or Telephone Support Services.