Category Archives: Outsourced Support
5 Top Benefits of Outsourcing Server Management
Whether you’re new to web hosting or you’ve been in business for years, it’s important to manage your servers properly. You have to do this without breaking the bank and outsourcing your server management brings plenty of great benefits. For many, choosing an outsourced server management team will help save about 85% compared to handling …
Is the Support Model Broken?
For many companies, customer support gets the shaft and the support model is truly broken. This doesn’t have to be the case for your company. There are ways to ensure you’re not using a broken support model. Below, we will discuss why the typical support model is broken and how you can avoid using a …
Reasons to Consider Outsourced Hosting Support
Often, hosting companies and other companies providing technical support start by providing it themselves. However, as the company grows, it’s hard to keep up with support demands. You have to have in-house employees working 24/7 to provide support for your customers. If you don’t, it’s hard to compete in the market with all the other …
Choosing the Right Support Provider
Starting and running a web hosting company means you have some very difficult decisions to make. You have a budget to stick to, but you also need to provide 24/7 support for your customers. If you don’t, you might as well fold up now as the competition will crush you. Great 24/7 support is the …
What Will be Most Important in Hosting Customer Service This Decade?
Customer service has come a long way over the past century and plenty of changes have happened just in the past decade. With the world changing so much faster than most can keep up, you really have to know what to expect in the customer service realm, especially if you’re in the hosting industry. The …
Three Things to Consider With Multi-Channel Support
With the number of ways you can provide customers with support seemingly growing every year, it’s necessary to understand what you need for great multi-channel customer support. If you don’t offer more than one way for customers to gain the support they need, you’re making a mistake. Your customers want options and need to know …
Understanding How to Outsource Tech Support for Your Web Hosting Company
Part of opening your own web hosting company is setting up support for your customers. If you want to keep them around, you better offer 24/7 tech support from a team of people providing friendly, knowledgeable help. Leaving customers waiting or not solving their problems simply won’t fly in this highly competitive field. Why You …
Gaining a Better Understanding of Outsourced Hosting Support
When it comes to your hosting business nothing is more important than the support you provide. If you don’t give your customers enough support, it takes too long to provide it or you simply don’t provide support around the clock, you could be shutting down your business quickly. All of the big hosting companies offer …
Seven Deadly Sins of Providing Customer Support
Providing customer support for your hosting company, or any other company for that matter, is a tricky endeavor. You have to make sure you give the customer what he/she wants without delay. This isn’t always an easy task. Handling the support of a hosting company on your own may lead to many potential issues. Here’s …
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