Outsource Support Blog
Is the Support Model Broken?
For many companies, customer support gets the shaft and the support model is truly broken. This doesn’t have to be the case for your company. There are ways to ensure you’re not using a broken support model. Below, we will discuss why the typical support model is broken and how you can avoid using a …
Reasons to Consider Outsourced Hosting Support
Often, hosting companies and other companies providing technical support start by providing it themselves. However, as the company grows, it’s hard to keep up with support demands. You have to have in-house employees working 24/7 to provide support for your customers. If you don’t, it’s hard to compete in the market with all the other …
How can You Thank Loyal Customers?
It’s far less expensive and easier to keep a customer than it is to find a new one. Loyal customers are very important in the web hosting industry. Even just a 5% increase in loyal customers can lead to more than 85% more profits. Here are a few stats to consider: An existing customer is …
Reset a FunnelFlux admin password from MySQL
If you have lost your admin password to FunnelFlux, you can manually reset it via command line MySQL. SSH to the server type: mysql example_db (replace example_db with the database FunnelFlux fruns from) Type: UPDATE `users` SET `password` = ‘YTBtSjliQ01NMXRzaGttbnFkVWRhZz09’ WHERE `users`.`idUser` =1; This sets the password to 123 to the admin user (id #1) Once …
7 Top Factors Having a Negative Impact on Customer Service Quality
Most businesses work hard to provide excellent customer service. If you run a smaller business, this may be one of the few ways you actually gain a competitive edge. It’s important to understand what might have a negative effect on the quality of your customer service. Here’s a look at seven factors that could be …
Choosing the Right Support Provider
Starting and running a web hosting company means you have some very difficult decisions to make. You have a budget to stick to, but you also need to provide 24/7 support for your customers. If you don’t, you might as well fold up now as the competition will crush you. Great 24/7 support is the …
cPanel: Deprecated MySQL databases
If you have upgraded to cPanel 62 and you have started receiving this email: Deprecated MySQL databases The following MySQL databases have been deprecated and are no longer used by cPanel & WHM. Database Name : Database Username leechprotect : leechprotect modsec : modsec You can delete these databases and related database users at your …
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