Outsource Support Blog
None of the authentication methods supported by this client are supported by your server
In outlook, if you have customers getting the error message in the subject line, there are a couple of fixes. Have your customers enable SSL in their email client Disable the requirement of SSL in the WHM The ideal solution would be to enable SSL or STARTTLS in their email client. This will make it …
Missing account on the “List Accounts” in the WHM on a cPanel server
If you have a domain that you know is on a server, but for some reason, when you click on List Accounts in the WHM, it does not show up, check the following locations to make sure the domain exists in them all. /etc/trueuserdomains /etc/userdomains /var/cpanel/users/USERNAME (replace USERNAME with their cpanel username) /etc/httpd/conf/httpd.conf or …
Top Ways to Build Customer Loyalty
Customer loyalty is important to all companies. With the competition found in the hosting industry, you better have ways to build loyalty in place. If you don’t, you could be marketing to replace customers leaving instead of adding to your customer base. Loyalty will lead to repeat business, upgrades and so much more. In addition, …
Grow Your Business With Outsourcing Help Desk Data
Your help desk/support is more than just an avenue for customers to get help. It’s full of great data you can use to adjust your marketing, product selection and so much more. Web hosting companies cannot afford to miss out on this data when they want to grow their business. The hosting space is incredibly …
Custom changes to the FTP server in cPanel are not saving
There used to be a time, where you could just make a change in the pure-ftp or proftp config files, and that would be the end of it. However, later versions of cPanel will now overwrite these custom changes with default settings. If you wish to make custom changes, and not have them overwritten by …
How to change the document root of a cPanel website
If you want to change the document root to a site on your server, you will need to have root access to the server via SSH command line. This is not something that can be done via the WHM or cPanel. Open the following file in your favorite editor /var/cpanel/userdata/USERNAME/DOMAIN.COM (replace username and domain.com with …
How to Deliver Excellent Support to Your Customers
Competing in the hosting industry isn’t very easy these days. You have to have plenty of ingredients and expertise to provide superior hosting service or just service good enough to actually compete. There are many things to consider and providing excellent support is one of them. You cannot really expect to compete on price or …
5 Top Benefits of Outsourcing Server Management
Whether you’re new to web hosting or you’ve been in business for years, it’s important to manage your servers properly. You have to do this without breaking the bank and outsourcing your server management brings plenty of great benefits. For many, choosing an outsourced server management team will help save about 85% compared to handling …
cPanel PureFTPD won’t start
When attempting to restart Pure-FTPD on your server, if you are presented with an error like this: root@cpanel [/var/run]# /scripts/restartsrv_ftpd Waiting for “pureftpd” to restart ………warn [restartsrv_pureftpd] The ‘pureftpd’ service’s PID file ‘/var/run/pure-ftpd.pid’ did not appear after 10 seconds. …Waiting for pure-ftpd,pure-authd to shutdown ….. terminated. warn [restartsrv_pureftpd] The ‘pureftpd’ service’s PID file ‘/var/run/pure-ftpd.pid’ …
Top Customer Service Lessons Learned from Superheroes
Those individuals in this world making it their mission to do their best and help others are known as customer service agents. Some have compared these individuals to superheroes because they dedicate their life to helping others. When we look at fictional superheroes, there are several customer service lessons we can learn. Here are a …
- Apache (22)
- ASP (1)
- CGI-Perl (1)
- CloudFlare (2)
- Coldfusion (2)
- Cpanel (75)
- CPVLabs (1)
- Customer Service (11)
- DNS (9)
- Domains (1)
- DSM (2)
- Email (17)
- enom (1)
- Exim (13)
- FTP (8)
- Help Desk (2)
- Hosting (60)
- HSphere (7)
- Htaccess (11)
- Joomla (1)
- Linux (88)
- Miscellaneous (14)
- Miva (1)
- MySQL (15)
- Networking (1)
- OpenVZ (1)
- Outsourced Support (58)
- PHP (10)
- Plesk (13)
- Postfix (2)
- Recent News (37)
- Security (37)
- Sendmail (6)
- Spam (5)
- Thrive (1)
- VPS (7)
- Webmail (3)
- WHMCS (1)
- Windows Servers (9)
- Wordpress (7)
facebook
twitter
LinkedIn