Outsource Support Blog
Plesk: Your IP address has changed error in webmail
If you’re logged into webmail, and then you get an error like this: Your Internet Address has changed since the beginning of your Mail session. To protect your security, you must login again This means that your computers IP address has changed, and plesk does not like that, because it thinks someone could …
Force http to redirect to https via a .htaccess file
There are many ways you can force visitors of your site to use https regards of what they type into their address bars. Here are a few ways you can do this from your .htaccess file If https is not on, then rewrite the url to https RewriteEngine On RewriteCond %{HTTPS} !^on$ RewriteRule (.*) https://yourdomain.com/$1 …
Discover the Power of Proactive Server Management
When you use servers to host your website and run other facets of your business, you need right team to provide proactive server management. You cannot take the chance of one of your servers going down during a peak or even a non-peak time. With the right management and monitoring, you’ll have nothing to worry …
Ticket ID Not Found. WHMCS Error – Disable mySQL Strict Mode
We recently moved our WHMCS to a much more powerful server. In the process we elected to use CloudLinux for the added security. The migration was smooth and there was no downtime because our System Administrators are awesome, however we did run into an issue with WHMCS after the move. Anytime we created a new …
8 Top Tips for 24/7/365 Outsourced Hosting Support
When you’re interested in outsourcing your technical support, you need to find the right 24/7/365 hosting support. There are several factors to look at. Here are eight of the most important tips to ensure you get the best outsourced hosting support possible. Experience Anybody can set up a company and claim they offer outsourced hosting …
Quick tip: Help speed up PureFTPD
In PureFTP, you can help speed up connections by changing the following 2 settings in the pureftpd.conf (/etc/pureftpd.conf on most servers) UseReverseDNS off IdentLookups off Once you have made the change, simply restart PureFTPD on your server, and incoming connections should be quicker.
How to create a MySQL database from command line
If you need to create a database, and you don’t want to bother logging into a graphical interface, you can do this via the command line with a few simple commands. First, if the database already exists, you’ll need to delete it with the following command. mysql -u root -p$password -e ‘DROP DATABASE $targetdb;’ This …
How does Outsourced Support Help Build Customer Loyalty?
Hosting companies looking to grow need to build customer loyalty first. Bringing on new customers is great, but if they stay for a few months to a year and leave, you won’t ever be able to truly grow your business. When a customer receives an amazing product and incredible service, they become loyal. They actually …
How to backup a MySQL database via SSH
To backup a database, it is pretty easy. Here are the 2 commands I use most If you are planning on restoring this into a new empty database, then use this command. mysqldump –add-drop-table -u db_username -p db_name > mybackup.sql If you are planning on merging this backup into an existing database, then you should …
Manually adjust the number of visitors on a cPanel counter.
If you have a counter on your site using the cpanel counter script (/cgi-sys/count.cgi) and you need to adjust the number of hits that it reports, you can do so by editing the following file /var/cpanel/Counters/userid-something.dat Replace “userid” with his username, and the “something” with whatever the counter was called. Now when you got …
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