Category Archives: Outsourced Support
How to Easily Optimize your Call Queue
Handling support over the phone isn’t easy. You have to be organized and on top of things or your customers will end up waiting on hold for what seems like an eternity. This doesn’t help your business, but with an optimized call queue, you won’t have anything to worry about. Call centers now use specific …
Mistakes to Avoid When Outsourcing Support
Outsourcing is a great way to gain time and get tasks accomplished for less. When you outsource support, however, you may end up making some mistakes along the way. Avoiding the most common mistakes will go a long way to providing great support and gaining all of the many benefits of outsourcing your hosting support. …
Should you Outsource Your Hosting Support?
Often, hosting companies start by providing their own support. This may be done with a couple of employees while they are small. However, it doesn’t take much to outgrow the ability to fund and provide support around the clock. As most in the hosting industry know, if you don’t provide 24/7 support, you’ll struggle to …
Launching a Remote Team for Support
Technology has advanced so much that customer support doesn’t need to be and shouldn’t be a 9-to-5 job. Agents can work around the clock and from anywhere in the world to make sure customers have what they need. With the ability to work from anywhere and the need for 24/7 support, it’s necessary to set …
10 Ways to Make Your 24/7 Support Successful
If you are going to provide hosting to customers, it’s vital that you have 24/7 support at their fingertips. Having excellent customer service is not only a good idea, it’s necessary to make it in the hosting world. Your business wouldn’t survive without great customer service and the better you excel at it, the more …
Can you Really Perfect Your Live Chat Support?
Regardless of the industry you’re in, live chat support is a necessity for the online portion of your business. This is especially true for web hosting companies. With customer expectations skyrocketing, you need more than just average live chat support. Even with the best product on the market, you can lose customers due to bad …
Top 7 Reasons Live Chat is Vital for Customer Support
When a server goes down for one of your customers, do they reach out through email support? Would they rather chat with someone live and get the issue fixed? Put yourself in this situation. Your server goes down, causing your website to stop working and visitors are pouring in. Would you rather send an email …
What to Remember When Providing Support for Your Clients
If you’re planning on providing support, whether on your own or outsourcing it to a professional, there are some things you need to remember. Your clients are number one and they deserve the best possible support you can provide. If you want to keep your client base growing, you will need to ensure you follow …
Proper Support Actually Makes Your Customer’s Life Easier
If you want to win over customers and keep them for the long-term, providing proper support is a great way to do it. As a web hosting company, you have to excel in the area of support or your customers will find a company that provides what they need. Without the right support options, your …
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