Outsource Support Blog
Custom MX records on plesk being ignored
If you have a customer who has custom MX records that point their mail away from your own servers, and mail sent from your servers is not reaching them, then what you need to do is disable the mail function on their account all together. To do this, login to plesk, search for their domain …
How to connect to MySQL on a Plesk server via commandline
This is a quick tip. If you need to connect to the MySQL databases via command line on a plesk server, simply issue this command. mysql -uadmin -p`cat /etc/psa/.psa.shadow` Note: Those are backticks around the cat command, not single quotes. The backtick is the same key as the ~ key on your keyboard. …
How to get your mail server removed from Gmail’s blacklist
If you’re getting bounce backs from gmail, then you know it’s not easy to find your way though Google’s website to track down a form to get delisted. I have spent a long time going their site, answering questions on forms to finally bring me to the following URL: https://support.google.com/mail/contact/msgdelivery Fill this …
How to allow cPanel customers the access to update awstats manually
If you have a customer that is always asking you to update awstats more often then the scheduled updates, you can enable a button in their awstats that will allow them to update whenever they want to. Please note however, that you should not allow this for everyone. Reserve it for just a few, as …
How to regain access to a server that you lost the root password to
This applies to CentOS servers running GRUB To regain access to a server that you no longer know the root password to, you need to gain physical access to the server, and boot into single user mode. This will then allow you to change the root password. Single-user mode will boot your system, mount …
Removing a MySQL database that contains a period in it – cPanel
Sometimes you may come across a database that contains a period in the name. This will cause you problems when trying to move the customers site to another server. This database will not be removable from within cPanel itself. to remove it, do the following: Example database name (mydatabase.out) Example Customer cPanel username (mycustomer) …
How to block certain countries from accessing your server with CSF
Sometimes you may get targeted by fraudsters or hackers from a specific country. If you do not expect to ever have legitimate business, or website visitors in those countries, you can block them all together using CSF (ConfigServe Firewall Download here) To do this, once you have CSF installed on your cpanel server, login …
Container Already Locked – OpenVZ
If you have tried to start, restart, or stop a container, and you get this err: [root@server ~]# vzctl stop 104 Container already locked You need to do one or both of these commands: [root@server ~]# rm /vz/lock/104.lck rm: remove regular file `/vz/lock/104.lck’? y And/Or: [root@server ~]# vzctl chkpnt 104 –kill Killing… This will …
Unexpected T_STRING XML code in PHP file
If you have a PHP file that starts off with XML code, you might see an error about Unexpected T_STRING. This is typically because PHP short tags are enabled. To correct this you need to disable them. In your php.ini change the following: From: short_open_tag = On TO: short_open_tag = Off Once you do this, …
How to unmount the backup partition when it’s locked
There is a known issue with cloudlinux running on centOS 5.x where after a backup is made or a restore has been run, the backup partition will lock, and will not allow you to unmount it. The error looks similar to this: [backupmount] Cannot umount: /backup. This mountpoint is still in use and has an …
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