Outsource Support Blog
Quick Tip: How to disable etags
In a .htaccess file, add the following lines. #BEGIN Disable ETag Header unset ETag FileETag None #END Disable ETag Disabling ETag headers will help to speed up your site, as it will lower the amount of http requests sent to the server. Once disabled, you should setup expires headers, which we have discussed …
WHMCS PayPal Subscription button is missing in a customers invoice
If your customer is trying to setup a paypal subscription, but the button for subscription is missing, then the invoice is likely overdue. WHMCS removes the option to setup a subscription if the invoice is overdue to prevent customers from setting up automatic payments that are going to always be late. You can either …
Proper Support Actually Makes Your Customer’s Life Easier
If you want to win over customers and keep them for the long-term, providing proper support is a great way to do it. As a web hosting company, you have to excel in the area of support or your customers will find a company that provides what they need. Without the right support options, your …
Add far future expiry header to your site
Adding far future expires headers will help to speed up your site by having cache last longer on the viewers web browser. It will not help the first time they load your site, but it will improve the loading speed every visit after that. You can set when cache expires by Seconds, Minutes, Hours, Days, …
Packaging and restoring all cpanel accounts via command line
If you need to make a backup of just one cpanel account, use the following command. /scripts/pkgacct username (replace username with the username of the account you want to backup) If you need to create a full cpanel backup of all websites on a server, you can do it in one simple command. cd …
How to Thrill Your Customers & Make them Buy More
Have you spent more time trying to find new customers than thrilling your current customers? It doesn’t help much if you’re just replacing current customers with new customers. Instead, you need to have a focus on thrilling current customers to ensure they stay with you and even buy more from you. Many businesses spend far …
Why is Live Chat a Necessity on Your Website?
We live in an age of instant everything and when a customer needs support, they want it fast. Emailing is great, but usually means the customer has to wait at least a day to get a response. Calling a support hotline offers a more instant approach, but not everybody enjoys picking up the phone, waiting …
Whitelist a process on CSF (configserve firewall)
If you are getting an email like this from your server: lfd on your.server.com: Suspicious process running under user nobody Executable: /usr/local/bin/memcached Command Line (often faked in exploits): /usr/local/bin/memcached -u root -m 16 -p 11211 -u nobody -l 127.0.0.1 In this case, it’s saying that memcached is running, but could be fake. If …
A properly formated wordpress htaccess
If you suspect your .htaccess may be corrupt on your wordpress site, you can try backing up your .htaccess file, and then replace it with this. # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteRule ^index\.php$ – [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress …
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