Outsource Support Blog
How to reset a password for CPVLabs
If you have forgotten your password to CPVLabs admin, you can reset it if you have access to your database. Login to your phpMyAdmin select the database used for CPVLabs Click on browse beside the user table Edit the “admin” user account replace the the password field with “21232f297a57a5a743894a0e4a801fc3” (without the quotes) The password is …
How to copy an existing wordpress to a new domain name
If you need to copy a wordpress site to a new domain, you can do so with the following steps. Download a copy of their document root from the source folder If they have a website on the destination folder already, create a backup of it. Either rename the folder to foldername.out and make …
Can you Really Perfect Your Live Chat Support?
Regardless of the industry you’re in, live chat support is a necessity for the online portion of your business. This is especially true for web hosting companies. With customer expectations skyrocketing, you need more than just average live chat support. Even with the best product on the market, you can lose customers due to bad …
Top 7 Reasons Live Chat is Vital for Customer Support
When a server goes down for one of your customers, do they reach out through email support? Would they rather chat with someone live and get the issue fixed? Put yourself in this situation. Your server goes down, causing your website to stop working and visitors are pouring in. Would you rather send an email …
Handy new feature in cPanel version 58
There was a new feature added in cPanel 58, that appears to be very handy. This feature allows you to set the default location of addon domains to the main domains home directory, instead of in the main domains public_html folder. While this doesn’t seem that big, it is very handy. it will help …
Force loading your site with WWW or without WWW
If you want your vistors to see either www or not in your address bar regardless of what url they typed in to reach your site, you can do so by using the following codes in your .htaccess file in your websites root directory. Force WWW: RewriteEngine On RewriteBase / RewriteCond %{HTTP_HOST} !^www.domain.com$ [NC] …
What to Remember When Providing Support for Your Clients
If you’re planning on providing support, whether on your own or outsourcing it to a professional, there are some things you need to remember. Your clients are number one and they deserve the best possible support you can provide. If you want to keep your client base growing, you will need to ensure you follow …
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