Outsource Support Blog
Get visitors real IP address when using LiteSpeed with CloudFlare
If you have a website setup using cloudflare, then you likely know that the access and error logs will show cloudflare IP addresses instead of the actual IP address of the visitor. To get around this in LiteSpeed, do the following. Log into the LiteSpeed WebAdmin panel Click on Configuration Click on Server Click on …
How to Use Twitter to Provide Better Customer Service for Your Hosting Clients
Providing the best possible customer service has long been a requirement of the hosting industry. Since features and prices don’t really set you apart from the rest of the hosting world, customer service and support has to be where you make your mark. Sure, you can offer a specific type of hosting and do it …
Top 6 Reasons to Choose the Best Outsource Support Solution
Outsourced support from an industry leader, such as Server Sitters, makes a huge difference for your business. It needs to be white label support without any branding issues, but it needs to be more than just white label support. You need the right type of outsourced support solution to ensure you get the most out …
Which Help Desk Metrics are Most Important?
The last thing any customer want is to feel like a number in line waiting for help. When somebody has to wait for help, they don’t feel important and they feel like you simply don’t care if they stay a customer or leave your hosting company. Offering great customer support means you have to pay …
5 Clear Myths About Your Web Hosting Marketing Strategy
With about 50,000 companies selling website hosting and nearly 10,000 of those companies found in North America, the hosting industry is super competitive. The majority of the hosting companies found in the world are small to medium in size with just a few major players, however. With cloud hosting becoming a viable option, smaller hosting …
Customer Service: A Key Advantage for Good Hosting Companies
Hosting is such a competitive industry that both small and large companies have to take advantage of any competitive advantage they can. With companies offering shared hosting for as little as $1 per month, it’s not really possible to compete on price anymore. However, this may not matter much as many experts predict that price …
5 Keys to Running your Web Hosting Company
When you decide to go into business as a web hosting service provider, you’re embarking on a very competitive journey. Becoming a major player may not be your goal. Maybe you just want to carve out enough of the market for yourself to create an above average income. Regardless of your income goals, there are …
How to stop MySQL and Mailman from counting towards disk quota
If you do not want to count the space used up by MySQL and Mailman on a cpanel server, you can disable these via the WHM. Log in to the WHM Click on Tweak Settings Disable both of these settings Include mailman in disk usage calculations Include databases in disk usage calculations Save No longer …
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