Outsource Support Blog
Does the Customer Service Butterfly Effect Exist?
A hypothetical premise based on a chaos theory, the Customer Service Butterfly Effect may be theory or fact. It’s based on the idea of a tiny butterfly flapping its’ wings and causing weather patterns halfway across the world to change. Of course, when you put the words “customer service” in front of “butterfly effect” it …
Installing Thrive Tracker gives this error “Unknown error (ajax)”
When installing thrive, and you get to the page where it creates the database tables, this error may come up. The reason this happens is if you have your apache timeout set too low and it takes Thrive longer to create the databases, then apache is willing to wait for. To correct this, you need …
“Unable to find service node for web service” when deleting a domain in plesk
Occaisonally when deleting a domain from plesk, you can run into this error: Internal error: Unable to find service node for web service on domain with id=XX Is is caused by an inconsistency in the database. It can be fixed by updating the domain in the PSA database. The very first thing you need …
Top Help Desk Metrics
Watching your help desk metrics makes a difference. Your customers don’t want to be just another number found in the queue waiting forever for help. This makes a customer feel like they don’t matter, when they are the reason you’re in business in the first place. Excellent customer service mans you have to provide personal …
How to fix “550 Requested action not taken: Mailbox unavailable or not local” on a Plesk server
When using a plesk server on a windows system, you can sometimes run into customers getting errors like this “550 Requested action not taken: mailbox unavailable or not local” when sending mail out, or when trying to manage their accounts in the Plesk panel. The reason this happens is that a recipient’s domain was …
How to fix 530 Login authentication failed in Pure-FTP on cPanel
As the error states, the issue is that the user can not authenticate properly. There are 2 common reasons to get this error when making a connection via FTP to a Pure-FTP server on cPanel. Using the wrong username and password Corrupted password database First, the most common reason, is user error. They enter …
Launching a Remote Team for Support
Technology has advanced so much that customer support doesn’t need to be and shouldn’t be a 9-to-5 job. Agents can work around the clock and from anywhere in the world to make sure customers have what they need. With the ability to work from anywhere and the need for 24/7 support, it’s necessary to set …
How to correct 554 5.7.1 : Relay access denied email errors, and prevent them in the future
Relay Accessed Denied is a common email error. It means that the server is not allowing an email to be sent to another mail server. The most common causes of this error are: The sender did not authenticate to the outgoing mail server The recipients server has determined the senders server to be a …
5 Reasons to Use a Business Domain for Email
As you try to build your business credibility and brand reputation, there will be many decisions to make. As a hosting company, reputation matters. From the support you choose to provide to the products to the email address, it will all make a difference in this highly competitive industry. A website, a domain name and …
10 Ways to Make Your 24/7 Support Successful
If you are going to provide hosting to customers, it’s vital that you have 24/7 support at their fingertips. Having excellent customer service is not only a good idea, it’s necessary to make it in the hosting world. Your business wouldn’t survive without great customer service and the better you excel at it, the more …
- Apache (22)
- ASP (1)
- CGI-Perl (1)
- CloudFlare (2)
- Coldfusion (2)
- Cpanel (75)
- CPVLabs (1)
- Customer Service (11)
- DNS (9)
- Domains (1)
- DSM (2)
- Email (17)
- enom (1)
- Exim (13)
- FTP (8)
- Help Desk (2)
- Hosting (60)
- HSphere (7)
- Htaccess (11)
- Joomla (1)
- Linux (88)
- Miscellaneous (14)
- Miva (1)
- MySQL (15)
- Networking (1)
- OpenVZ (1)
- Outsourced Support (58)
- PHP (10)
- Plesk (13)
- Postfix (2)
- Recent News (37)
- Security (37)
- Sendmail (6)
- Spam (5)
- Thrive (1)
- VPS (7)
- Webmail (3)
- WHMCS (1)
- Windows Servers (9)
- Wordpress (7)
facebook
twitter
LinkedIn