Outsource Support Blog
Why Does Customer Service Matter to Your Business?
It’s not hard to find information about how to make your customer service great. However, you may be wondering why it even matters. Does customer service really matter that much to the success of your business? Figuring out the answer to this question will help to provide the necessary motivation for great customer service in …
Does Customer Service Really Affect Your Bottom Line?
After you’ve spent the cash to outsource your hosting support, you may be wondering how important customer service really is to your company. While it’s easy to see the amount you’re spending have an effect on your bottom line, is this investment providing positive gains? Customer service can have a positive or negative effect on …
What do Customers Really Want from a Hosting Company?
As a web hosting company, it’s vital for you to understand what customers really want. You may think it’s all about loading each package with a ton of features, but the customer may have something else to say. Here’s a quick look at what customers really want from web hosting companies. Reliable Service The absolute …
How to disable 2 factor authentication via command line on a cPanel server
If you have enabled Two-Factor Authentication on your WHM, but have lost access to get your codes, you can disable it via SSH command line. To disable it via command line, ssh to the server and run this command: whmapi1 twofactorauth_disable_policy This turns two-factor auth off. However, it does not delete the current two-factor setups. …
5 Tips for Happier Hosting Customers
As a hosting company, you need to keep your customers happy. If they become irritated with your support or service, they have too many other choices to stick around. Losing customers can take your business down faster than just about anything else. It may not seem like a big deal if you have new customers …
What Will be Most Important in Hosting Customer Service This Decade?
Customer service has come a long way over the past century and plenty of changes have happened just in the past decade. With the world changing so much faster than most can keep up, you really have to know what to expect in the customer service realm, especially if you’re in the hosting industry. The …
Have hidden files displayed in file manager on all accounts on cPanel server
There is no way in the WHM to enable show hidden files on all accounts. Currently the only official way to enable this is to log into each cPanel account, click on the file manager, click on settings, then put a check mark beside show hidden files. If you wish to have hidden files displayed …
Three Things to Consider With Multi-Channel Support
With the number of ways you can provide customers with support seemingly growing every year, it’s necessary to understand what you need for great multi-channel customer support. If you don’t offer more than one way for customers to gain the support they need, you’re making a mistake. Your customers want options and need to know …
How to stop the upcp cron emails
Understanding How to Outsource Tech Support for Your Web Hosting Company
Part of opening your own web hosting company is setting up support for your customers. If you want to keep them around, you better offer 24/7 tech support from a team of people providing friendly, knowledgeable help. Leaving customers waiting or not solving their problems simply won’t fly in this highly competitive field. Why You …
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