Outsource Support Blog
Gaining a Better Understanding of Outsourced Hosting Support
When it comes to your hosting business nothing is more important than the support you provide. If you don’t give your customers enough support, it takes too long to provide it or you simply don’t provide support around the clock, you could be shutting down your business quickly. All of the big hosting companies offer …
How to fixed named.conf on cPanel
The named.conf file can become corrupted on occasion. It is rare, but it does happen. The fix is very simple. make a backup of your config with this command mv /etc/named.conf /etc/named.conf.bak Once you have created the backup, run this cPanel script to rebuild the config. /usr/local/cpanel/scripts/rebuilddnsconfig Then simply restart the named service. /etc/init.d/named …
Seven Deadly Sins of Providing Customer Support
Providing customer support for your hosting company, or any other company for that matter, is a tricky endeavor. You have to make sure you give the customer what he/she wants without delay. This isn’t always an easy task. Handling the support of a hosting company on your own may lead to many potential issues. Here’s …
Quick Tip: Delete all cPanel users .trash folder
The .trash folder in /home/$username/.trash contains any files that a user has deleted via their cpanel’s file manager. If your users are not clearing this out, it can start to eat up a lot of disk space on your server. If you want to empty every users .trash folder, simply run this command. find …
How to Easily Optimize your Call Queue
Handling support over the phone isn’t easy. You have to be organized and on top of things or your customers will end up waiting on hold for what seems like an eternity. This doesn’t help your business, but with an optimized call queue, you won’t have anything to worry about. Call centers now use specific …
Mistakes to Avoid When Outsourcing Support
Outsourcing is a great way to gain time and get tasks accomplished for less. When you outsource support, however, you may end up making some mistakes along the way. Avoiding the most common mistakes will go a long way to providing great support and gaining all of the many benefits of outsourcing your hosting support. …
Should you Outsource Your Hosting Support?
Often, hosting companies start by providing their own support. This may be done with a couple of employees while they are small. However, it doesn’t take much to outgrow the ability to fund and provide support around the clock. As most in the hosting industry know, if you don’t provide 24/7 support, you’ll struggle to …
Increasing tmp partition size on cPanel Server
As your server grows or you have some rather large tasks, you might find the default size of your /tmp partition to be too small, which can result in various errors from your services, the most common 4 being cPanel, Apache, LiteSpeed and MySQL. For example: [ERROR] mysqld: Can’t create/write to file ‘/tmp/zbLxFquF’ (Errcode: 28 …
Gmail flagging all of your mail as spam
If all of the email you send to gmail (google) addresses are getting flagged as spam, but your server is clean, and not on any other blacklists, then something to check is if you have IPv6 enabled in Exim, but not in your SPF record. In a cPanel update, they added the following option to …
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